Process evaluation includes all process activities for orchestrating learning support, managing effective teaching, and relationships with the goal of improving students’ learning and performance. The main actors who manage the day-to-processes of our institutions are the principals, presidents, provosts, deans, professors, and teachers. We use eighteen instruments to capture process service delivery by the principals on a weekly basis into a rubric based on eighteen instruments. Everyone in the community is informed of their SkillScore, while the identified skill gaps during the weekly exercise inform Professional Development design.

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